At Orgonite Shop, we always strive to ensure customer satisfaction by providing high-quality products. However, in the event that a customer is not satisfied with their purchase, they may return the products to us within 4-5 working days of delivery for a refund. Please note that shipping costs are non-refundable, and refunds will be credited to the customer’s bank account.
Please be aware that special or custom orders cannot be returned, and the same policy applies to handmade and polished items. It’s important to note that agates are naturally formed, which means they come in a variety of shapes and sizes. Some stones may have naturally occurring inclusions and cracks that do not affect their overall quality.
Rest assured, we take great care in packaging and shipping our products to ensure they arrive safely and in optimal condition, with no compromise to their quality.